Walter Metals Corp. - No matter how you slice it, we are a cut above the rest...

Walter Metals
Customer Survey

As part of our commitment to continuous improvement, we are respectfully requesting your input on evaluating our performance. It should just take a moment for 15 questions and a comment field.

Instructions: On a scale of 1 to 5, please assign a scale rating for Walter Metals' performance for each applicable Question. If you need to remember the scale at any time simply run your mouse over the 'view grade scale' links below to see the scale in a pop up window.

Grading Scale:

n/a - this question does not apply
1 - poor versus suppliers of similar products
2 - below average versus suppliers of similar products
3 - average versus suppliers of similar products
4 - above average versus suppliers of similar products
5 - excellent versus suppliers of similar products

Your Company Name:

[ view grade scale ]		n/a	1	2	3	4	5
1.	Walter Metals makes timely responses to my quotations
2.	Walter Metals' quotations are clear and easy to understand
3.	Placing orders with Walter Metals is a "trouble-free process"
4.	Walter Metals provides solutions to my requirements
[ view grade scale ]		n/a	1	2	3	4	5
5.	Walter Metals has knowledgeable, friendly, and cooperative personnel in the inquiry/order process
6.	Walter Metals is responsive when changes in delivery times are needed
7.	Walter Metals' lead times
8.	Walter Metals' delivery performance
[ view grade scale ]		n/a	1	2	3	4	5
9.	Walter Metals' product quality meets all my specifications
10.	Walter Metals' quality of product
11.	Walter Metals' material test reports are accurate and timely
12.	Walter Metals' invoice is clear, easy to understand, and accurate
[ view grade scale ]		n/a	1	2	3	4	5
13.	Our business relationship with Walter Metals
14.	The likelihood of continuing to do business with Walter Metals
15.	The likelihood of me recommending Walter Metals
	Customer Comments

Thank you for participating in the survey, we value your feedback as an important measure of our performance. If you are ISO or QS registered and rate your vendors, please send us a copy to add to the review.

Grading Scale:

n/a - this question does not apply
1 - poor versus suppliers of similar products
2 - below average versus suppliers of similar products
3 - average versus suppliers of similar products
4 - above average versus suppliers of similar products
5 - excellent versus suppliers of similar products